Spa Etiquette

Appointments
All appointments must be guaranteed with a 40% deposit either by credit card, gift voucher, cash, or EFTPOS when scheduling for an appointment more than one hour duration.

Cancellation Policy
Your spa services are reserved especially for you. Please notify at least 24 hours in advance for bookings less than one hour and 48 hours notice is required for any other bookings, otherwise a 40% cancellation fee will be charged to your credit card or gift voucher. All no show appointments will result in the loss of your deposit or a 40% reduction in gift voucher.

Arrival Time
Please arrive 15 minutes prior to your appointment time. If you arrive late for your appointment, your treatment will be shortened to respect the next client.

Health Condition
When booking your treatments, please notify the clinic of any health conditions that may affect your spa experience or treatments.

Children
Due to the relaxation therapy being enjoyed by other clients please do not bring children under 12 years of age. Children receiving treatments must be accompanied and approved by an adult age 18 plus.

Returns or refunds
Please choose carefully as products and gift vouchers are non-refundable. Credit note can only be issued for return of faulty products and must be accompanied with receipt within 14 days of purchased. Credit note cannot be given for change of mind purchases.

Privacy
Your privacy is important to us and information collected is only used by Bella Skin Health Clinic MediSpa. Any information that you provide will not be shared with any third party except for program implementation and technical purposes.

Payment
At Bella Skin Health Clinic MediSpa we accept cash, credit card and Eftpos. All prices provided by Bella Skin Health Clinic MediSpa are inclusive of GST. Prices are subject to change without notice.