Privacy & Security

SECURITY POLICY
At Bella Skin Health Clinic, your security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for a padlock icon in your browser, this verifies the authenticity and integrity of our website security.

No credit card details will be kept on file.

PRIVACY POLICY
Bella Skin Health Clinic Pty. Ltd. is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Bella Skin Health Clinic Pty. Ltd. uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Bella Skin Health Clinic Pty. Ltd. only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network addressof your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

YOUR PRIVACY IS IMPORTANT
Bella Skin Health Clinic Pty. Ltd. is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy. We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected, used or shared.

OUR COMMITMENT TO YOU
Bella Skin Health Clinic Pty. Ltd. will:

• Always use fair and lawful means of collecting your information, and in most circumstances collect your information directly from you;
• Handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities.

THE INFORMATION WE MAY COLLECT
What personal information we collect will depend on the service or interaction, and may include name, address, phone numbers and other contact details, product information, and method of payment.

WHY WE COLLECT YOUR INFORMATION
We may collect your information for a number of reasons including to: deliver products or services to you, complete other transactions with you or on your behalf, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.

BELLA SKIN HEALTH CLINIC & LINKS TO OTHER WEBSITES
Bella Skin Health Clinic may provide links to other websites which they are not affiliated with Bella Skin Health Clinic site. Bella Skin Health Clinic is not responsible for the conduct of companies, their performance or otherwise of any content and/or software contained in such external websites.

ACCESS TO YOUR INFORMATION
To access your information please write to our customer service department at: Shop 6310, 120 – 200 Rosamond Road, Maribyrnong VIC, 3032 email at enquiry@bellamedispa.com.au or call on (03) 9318 3928 or (03) 9318 3984.

DIRECT MARKETING
If you do not wish to be contacted by Bella Skin Health Clinic Pty. Ltd. (about special offers, discounts or other promotional events) please write to Bella Skin Health Clinic Pty. Ltd. Pty. Ltd. Shop 6310, 120 – 200 Rosamond Road, Maribyrnong VIC, 3032 email at enquiry@bellamedispa.com.au or call on (03) 9318 3928 or (03) 9318 3984.

PRIVACY QUERIES OR COMPLAINTS
For further information regarding this Privacy Policy or to make a complaint about the steps taken by Bella Skin Health Clinic to protect your personal information or privacy, please contact Bella Skin Health Clinic via the contact page on the website. We will investigate any complaints received in writing and do our best to resolve them as soon as possible.

If you are not satisfied with the result of your complaint to us, you can refer your complaint to:

Office of the Australian Information Commissioner 

Phone: 1300 363 992 
Post: GPO Box 5218, Sydney NSW 2001 
Online Form: www.oaic.gov.au (Privacy Complaint Form).

Bella Skin Health Clinic reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website.