Returns Policy

Please choose your items carefully as we do not accept returns for incorrect purchasing decisions or change of mind. Descriptions are provided for each item along with photos. If you require further information about a particular item, please contact our office prior to placing an order. Please note that all photos are for illustration purposes, and exact design and colours may vary due to upgraded model, factory changes, or other reasons.

  • We highly recommend that you come and inspect the item on display prior to purchasing. Our policy is that all items from our store are non-returnable unless it is a defective item.
  • For all returns, freight expenses will be at your expense. This includes the freight cost to you, and the freight cost to return items to our head office.
  • Any refund shall be of the purchase price of the actual stock items only, no refunds for freight.
  • Items must be returned within 14 days of purchase accompany with a copy of the receipt.
  • Order discrepancies must be reported within 24hours of receiving stock.
  • Credit for returned stocks will be made only after the stocks have been returned, inspected and approved as suitable for return.
  • No returns on sable brushes, nail polishes and makeup.
  • We will only accept returns if it is a defect items.


  • All pieces, parts and printed materials must be in their original packaging.
  • Please include a copy of your invoice.
  • Please retain your postal receipt from Australia Post as we will ask to see this if we fail to receive your return package.
  • Returns will be processed within 5 business days of receipt and a credit will be issued in the original form of payment.
  • The customer is responsible for shipping charges on returned items. If return is due to error on the part of Bella Skin Health Clinic, shipping charges will be refunded.
  • Keep a record of shipment until you have received credit or replacement merchandise.

All returns must be accompanied with a note stating purchaser's name, address, order number and the reasons for returning. Please return item in original shipping carton to Bella Skin Health Clinic, shop 6310, 120 - 200 Rosamond Road Maribyrnong, Victoria 3020, Australia.

Orders may only be cancelled online within 24 hours from the time of placing the order.
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